At PERFUMER H we appreciate how important it is to get your order delivered to you as soon as possible. All of our delivery destinations and estimated delivery times are listed below. All UK orders are delivered using FedEx, fully tracked. International orders outside of the EU (please visit our EU store for EU orders) are charged at a flat rate depending on the number of units ordered and delivered via Fedex.

We ship to most territories in North America, Central and South America, Middle East, Asia-Pacific – Enter your country at ‘Checkout’ to verify exact delivery status. For EU orders, please visit our EU store. Delivery times below are a guide and subject to local customs clearing times.

If you have any questions about overseas delivery, please contact us contact@perfumerh.com

delivery  

For orders placed Monday to Friday, your items will be dispatched within two working days. Please not that Saturday delivery is not guaranteed.

candle refill service delivery

For a candle refill order, delivery will happen the next working day following receipt of your empty vessel(s) and postage back to us is at your expense. We strongly recommend that any vessels returned to Perfumer H are sent using a tracked service as we cannot accept responsibility for lost parcels.

Also ensure your vessel(s) are packaged appropriately to avoid breakages, we will not accept responsibility for any breakages and will contact you as soon as reasonably possible in the event that there is a breakage in a package we receive from you.

orders in the united kingdom

Delivery within the UK is free when you spend over £50 or £8 when you spend less than £50.

For orders placed Monday to Friday, your items will be dispatched within two working days. Please not that Saturday delivery is not guaranteed.

Delivery to the Highlands and Islands can take longer dependent on where you are.

Perfumer H do not accept any responsibility for orders delivered to third party addresses, freight forwarders, hotels etc. Our obligation is to deliver to the base address you select, if there are special arrangements beyond this street address, Perfumer H will not accept any responsibility for additional charges.

orders to eu countries

For orders to EU countries, please visit our dedicated Perfumer H EU online shop.

international orders

We have listed below our shipping costs per region depending on the number of items orders. If you would like to order more than 10 items please email contact@perfumerh.com and we will quote you on your shipment.

At this time, we are unable to ship to Russia.

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All Items (excluding Candles)

Europe (Outside EEC):

• Up to 3: £42
• 4 or more: £56

USA & Canada:

• Up to 3: £46
• 4 or more: £58

South America:

• Up to 3: £64
• 4 or more: £86

Asia:

• Up to 3: £56
• 4 or more: £72

South Africa, Australia & New Zealand:

• Up to 3: £80
• 4 or more: £95

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Candles

Europe (Outside EEC):

• Up to 3: £42
• 4 to 6: £56
• 6 to 7: £64
• 8 to 10: £84

USA & Canada:

• Up to 3: £46
• 4 to 6: £58
• 6 to 7: £70
• 8 to 10: £82

South America:

• Up to 3: £64
• 4 to 6: £86
• 6 to 7: £108
• 8 to 10: £130

Asia:

• Up to 3: £56
• 4 to 6: £72
• 6 to 7: £85
• 8 to 10: £105

South Africa, Australia & New Zealand:

• Up to 3: £80
• 4 to 6: £95
• 6 to 7: £125
• 8 to 10: £145

returns

We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. We regret that we cannot accept any product back if the product has been opened or used, as we are unable to sell this product to another customer.

However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.

You should return any product to the address below, you are responsible for the cost of returning it to us, and we cannot accept any responsibility of the order until it arrives back with us. So we always recommend you return packages using an insured and traceable service.

We will take up to 7 days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account.

Perfumer H
Product Returns
106A Crawford Street
London
W1H 2HZ

delivery and returns questions

Please email us at contact@perfumerh.com if you have any questions

delivery information

At PERFUMER H we appreciate how important it is to get your order delivered to you as soon as possible. All of our delivery destinations and estimated delivery times are listed below. All UK orders are delivered using UPS Standard, fully tracked. European and international orders are charged at a flat rate depending on the number of units ordered and delivered via Fedex Economy Service. We ship to most territories in North America, Central and South America, Western Europe, Eastern Europe, Middle East, Asia-Pacific – Enter your country at ‘Checkout’ to verify exact delivery status. Delivery times below are a guide and subject to local customs clearing times.

If you have any questions about overseas delivery, please contact us contact@perfumerh.com

delivery  

Orders placed by 13:00 are dispatched by close of business the day they are received. Our delivery service only delivers Monday to Friday as standard.

candle refill service delivery

For a candle refill order, delivery will happen the next working day following receipt of your empty vessel(s) and postage back to us is at your expense. We strongly recommend that any vessels returned to Perfumer H are sent using a tracked service as we cannot accept responsibility for lost parcels. Also ensure your vessel(s) are packaged appropriately to avoid breakages, we will not accept responsibility for any breakages and will contact you as soon as reasonably possible in the event that there is a breakage in a package we receive from you.

orders in the united kingdom

Delivery to Europe (European Union countries) 

We use Colissimo; free delivery for orders over 80€. 10€ delivery charge for orders under 80€. 

Delivery within 3 to 5 working days. 

Perfumer H do not accept any responsibility for orders delivered to third party addresses, freight forwarders, hotels etc. Our obligation is to deliver to the base address you select, if there are special arrangements beyond this street address, Perfumer H will not accept any responsibility for additional charges.

international orders

For orders to the rest of the world, please visit PERFUMER H here, as you are currently viewing PERFUMER H EU.

returns

We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. We regret that we cannot accept any product back if the product has been opened or used, as we are unable to sell this product to another customer.

However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.

You should return any product to the address below, you are responsible for the cost of returning it to us, and we cannot accept any responsibility of the order until it arrives back with us. So we always recommend you return packages using an insured and traceable service.

We will take up to 7 days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account.

Perfumer H
Retour Produits64 Rue Vieille du Temple75 003 Paris, France 

delivery and returns questions

Please email us at contact@perfumerh.com if you have any questions